Delivery Policy

We are an online flower delivery service based in Dubai, UAE.

We deliver flowers for free to, Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Alain. We operate seven (7) days a week

We deliver our Products to UAE. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days. UAE Delivery is free in all Emiartes except Fujairah and Western Region. Avoid any delivery delay by providing your full address along with your contact details.

Delivery schedule:

• Same-Day delivery only available in Dubai, orders should be placed between 8:00 AM and 12:00 PM. Otherwise the delivery will be made next day between 10:00 AM and 1:00 PM
  
• Next day delivery to Abu Dhabi daily.
• Ajman, Um Al Quwain, Ras AL Khaimah and Al Ain every Sunday, Tuesday, Wednesday and Thursday.

Late Deliveries

If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund. If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.

Incorrect Delivery Information

As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.

Undeliverable Locations

Orders to hospitals, hotels, or company addresses are not guaranteed, but in most cases arrive as requested. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number.

Flower Sense LLC will attempt to deliver your bouquet in accordance with each facility’s procedures, but cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms and that ICUs do not permit flower delivery at all. Please check with the hospital before placing your order.

Flower Sense LLC cannot issue a refund if unable to make a delivery due to these issues.

Refused Deliveries

If a recipient refuses delivery, the client will be entitled to a refund based on the reason.

Products and images

Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description and are only used for display purposes or purchased separately.

Product photos are a representation of the arrangements and may vary (see Substitution Policy below).

Refund Requests and Claims

If your order was unsatisfactory, you may request a refund by submitting a claim within two business days after the delivery date. In case of quality issues, please share the image through Whatsapp.

Order Changes

To change your order, please contact Customer Service through Whatsapp or using info@flowersense.ae

Payment Processing Issues

If you provide us with an incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.

Quality Policy

Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered are always guaranteed.

Products and Images

Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description. Product photos of flower bouquets represent the average bouquet size and may vary in minor ways (please see our Substitution Policy, below).

Substitution Policy

In some cases, we may not have some items referenced in the product description in stock, careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution.